FAQs

Frequently Asked Questions

 

How do I determine my correct shoe size?

  • To ensure the perfect fit, we recommend referring to our size chart available on our website. Our size chart provides detailed instructions on how to measure your foot length accurately. If you have any further questions or concerns about sizing, don't hesitate to contact our customer service team for assistance.

What materials are used to make BlueBird Shoes?

  • BlueBird Shoes are crafted with high-quality materials to ensure durability, comfort, and style. Our shoes may feature a variety of materials including genuine leather, synthetic fabrics, and premium rubber soles. For specific material information about a particular shoe style, please refer to the product description on our website.

Are BlueBird Shoes suitable for wide feet?

  • Our shoe designs are crafted to accommodate a range of foot widths. While some styles may naturally offer more room than others, we strive to provide comfortable options for various foot shapes. We recommend referring to customer reviews or reaching out to our customer service team for personalized recommendations based on your foot width.

Do you offer international shipping?

  • Yes, we offer international shipping to select countries. During the checkout process on our website, you'll have the option to select your country for shipping. Please note that international shipping rates and delivery times may vary depending on your location. For more information, feel free to contact our customer service team.

How can I care for my BlueBird Shoes?

  • Proper care can help prolong the life of your BlueBird Shoes. We recommend following these general care guidelines:
    • Keep your shoes clean by gently wiping them with a soft, damp cloth.
    • Use a mild soap or leather cleaner for leather shoes.
    • Avoid prolonged exposure to direct sunlight or extreme heat, as it may cause damage to the materials.
    • Store your shoes in a cool, dry place when not in use, and consider using shoe trees to help maintain their shape.

What is your return/exchange policy?

  • We want you to be completely satisfied with your BlueBird Shoes purchase. If for any reason you're not happy with your order, you may return unworn merchandise within 30 days of purchase for a refund or exchange. Please visit our Returns & Exchanges page on our website for detailed instructions and to initiate the return process.

Are BlueBird Shoes vegan-friendly?

  • While some of our shoe styles may be made with vegan-friendly materials, not all of our products are strictly vegan. We encourage you to check the product description for each shoe style on our website, where we provide detailed information about the materials used in construction.

How do I track my order?

  • Once your order has been processed and shipped, you'll receive a confirmation email with a tracking number. You can use this tracking number to monitor the status and delivery of your order. If you have any questions or issues with tracking your order, please don't hesitate to contact our customer service team for assistance.

Do you offer gift cards?

  • Yes, we offer electronic gift cards that can be purchased directly from our website. Our gift cards are a perfect option for any occasion, allowing your recipient to choose their favorite BlueBird Shoes style. Gift cards are available in various denominations and can be emailed directly to the recipient with a personalized message.

How can I contact BlueBird Shoes customer service?

  • We're here to help! You can reach our customer service team by emailing hello@bluebirdshoes.co or by filling out the contact form on our website. Our dedicated team strives to respond to all inquiries promptly and provide assistance with any questions or concerns you may have.

Blue Bird Shoes was born from the desire to unite comfort with a creative and playful design.

Our production is handmade, 100% Brazilian and made with great care with more than 110 processes involving up to 33 artisans. To always keep your Blue Bird spotless, check out all the special care guidelines.

For better storage, always store your Blue Bird in the cloth bag that comes with the product to avoid natural wear and tear.After purchase, the product requires some care related to use, cleaning and storage, which directly influence the durability of the shoes and are the sole responsibility of the consumer.It is necessary that the footwear is sanitized before storage and that the place of storage is dry and ventilated, allowing the product to ventilate.

The credit card numbers provided by the Holder will be recorded directly in the card issuer's database, so merchants will not have access to this information.Upon receiving the card data, the administrator will verify the transaction online, at which time it will inform you whether or not the purchase was authorized.If you choose to save the card for future purchases, the data you provide will be recorded at our payment gateway and is fully compliant with PCI DSS 3.2 security standards, as a Tier 1 service provider, the highest security standards in the payments.